Last updated: 13 August 2026

This Privacy Policy explains how Zwintee (“Zwintee”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit zwintee.com, create an account, place an order, contact us, subscribe to our communications or otherwise use our services.

Zwintee is operated by:

Email: contact@zwintee.com

For the purposes of applicable data protection laws, [LEGAL BUSINESS NAME] is the data controller responsible for the personal information described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Zwintee, we may collect the following categories of personal information.

Information you provide directly

• Your name.
• Billing and shipping address.
• Email address.
• Telephone number.
• Account login information.
• Products ordered and order history.
• Size, colour and other product selections.
• Information you provide when contacting customer support.
• Information submitted when subscribing to our newsletter or promotional communications.
• Reviews, comments or other content you voluntarily submit.

Order and transaction information

When you make a purchase, we collect information necessary to process and fulfil your order, including:

• Products purchased.
• Order value.
• Delivery method.
• Billing and shipping information.
• Transaction status.
• Refund or cancellation information.

Where payments are processed by third-party payment providers, payment-card details are handled by the relevant payment provider. We do not intentionally store full payment-card numbers on our own servers.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Approximate location derived from your IP address.
• Pages visited.
• Referring pages.
• Time and date of visits.
• Website interactions.
• Cookie and similar technology identifiers.

Some of this information may only be collected where you have provided consent when consent is required by applicable law.

2. How We Use Personal Information

We may use personal information to:

• Process and confirm orders.
• Produce, package and deliver products.
• Provide order and shipping updates.
• Manage returns, refunds and customer-service requests.
• Create and manage customer accounts.
• Respond to questions and enquiries.
• Detect and prevent fraud, abuse and security incidents.
• Maintain and improve our website.
• Understand how customers use Zwintee.
• Comply with accounting, tax and other legal obligations.
• Send marketing communications where permitted by law.
• Personalise website functionality where permitted.
• Establish, exercise or defend legal claims.

We do not use personal information for purposes that are incompatible with the reasons for which it was originally collected unless permitted by law.

3. Legal Bases for Processing

Where the GDPR, UK GDPR or similar laws apply, we rely on one or more of the following legal bases.

Performance of a contract

We process information when necessary to:

• Process your order.
• Receive payment.
• Produce your products.
• Deliver your order.
• Handle returns or refunds.
• Provide requested customer support.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These interests may include:

• Improving our website and services.
• Preventing fraud.
• Protecting our business and customers.
• Understanding general website performance.
• Managing customer relationships.

Legal obligations

We may process and retain information where necessary to comply with applicable tax, accounting, consumer-protection, regulatory or other legal requirements.

Consent

Where required, we rely on your consent for activities such as:

• Non-essential cookies.
• Certain analytics technologies.
• Certain advertising technologies.
• Email marketing where consent is legally required.

You may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

4. Print-on-Demand Production and Order Fulfilment

Zwintee uses third-party production and fulfilment partners to manufacture and ship certain products.

To fulfil an order, we may provide these partners with information including:

• Your name.
• Shipping address.
• Telephone number where required for delivery.
• Email address where required for fulfilment.
• Products ordered.
• Product variations and quantities.
• Order reference information.

Our fulfilment partners may operate facilities in different countries. The production location used for an order may depend on product availability, delivery destination and operational requirements.

We only provide information reasonably necessary for production, fulfilment and delivery.

5. Shipping Providers

We may share necessary delivery information with postal services, couriers and logistics providers responsible for delivering your order.

This information may include your:

• Name.
• Delivery address.
• Telephone number.
• Email address.
• Tracking and order information.

Shipping providers process information according to their own privacy practices and applicable laws.

6. Payment Providers

Payments may be processed by independent payment-service providers.

Depending on the payment method selected, the payment provider may collect:

• Your name.
• Billing address.
• Payment-card or account information.
• Transaction information.
• Fraud-prevention information.

Payment providers may act as independent data controllers for certain processing activities. Their own privacy policies apply to information they collect directly from you.

7. Service Providers

We may use third-party service providers to help operate Zwintee, including providers of:

• Website hosting.
• E-commerce technology.
• Order management.
• Print-on-demand production.
• Shipping and logistics.
• Payment processing.
• Email delivery.
• Customer support.
• Website security.
• Fraud prevention.
• Analytics.
• Cookie management.
• Technical maintenance.

These providers may access personal information only where necessary to provide their services or where otherwise permitted by law.

8. Cookies and Similar Technologies

Zwintee may use cookies and similar technologies to operate and improve the website.

Strictly necessary cookies

These are required for functionality such as:

• Shopping carts.
• Checkout.
• Account login.
• Security.
• Fraud prevention.
• Remembering privacy choices.

Preference cookies

These may remember settings such as language, region or other website preferences.

Analytics cookies

Where enabled, analytics technologies may help us understand how visitors use the website and identify areas that can be improved.

Advertising cookies

If advertising or remarketing technologies are used, cookies or similar identifiers may be used to measure advertising performance or provide more relevant advertising.

Where required by law, non-essential cookies will not be placed until you provide consent.

You can manage available cookie choices through the cookie settings provided on the website and through your browser settings.

9. Email Marketing

If you subscribe to Zwintee marketing communications, we may send you information about:

• New products.
• New football designs.
• Product launches.
• Promotions.
• Special offers.
• Other Zwintee news.

You can unsubscribe at any time by using the unsubscribe link included in marketing emails.

You may still receive transactional communications relating to orders, payments, deliveries, refunds, security or customer-service requests.

10. When We Share Personal Information

We may share personal information with:

• Print-on-demand production partners.
• Fulfilment companies.
• Shipping and courier providers.
• Payment providers.
• Website and hosting providers.
• IT and security providers.
• Email and communication providers.
• Analytics providers where applicable.
• Professional advisers such as accountants, lawyers and insurers.
• Government authorities where disclosure is legally required.

We may also disclose information where necessary to investigate fraud, protect our rights, enforce our terms or protect the safety and rights of our customers or others.

We do not sell personal information for monetary consideration.

11. International Data Transfers

Because Zwintee sells and ships products worldwide and works with international service providers, personal information may be processed outside your country of residence.

Where European Economic Area or UK personal data is transferred internationally, we take steps required by applicable data protection law.

Depending on the destination and provider, these safeguards may include:

• An adequacy decision.
• Standard Contractual Clauses approved by the European Commission.
• UK-approved international transfer mechanisms.
• Other legally recognised safeguards.

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The applicable retention period depends on factors including:

• The duration of our relationship with you.
• Whether you maintain a customer account.
• The time required to process an order or resolve a dispute.
• Applicable tax and accounting requirements.
• Consumer-protection obligations.
• Fraud-prevention requirements.
• Limitation periods for legal claims.

When personal information is no longer required, we will delete, anonymise or otherwise dispose of it in accordance with applicable law.

13. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.

These may include the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Request restriction of certain processing.
• Object to certain processing.
• Request portability of certain information.
• Withdraw consent where processing is based on consent.
• Object to direct marketing.
• Lodge a complaint with a data protection authority.

These rights are not absolute and may be subject to legal exceptions.

To exercise a privacy right, contact:

contact@zwintee.com

We may need to verify your identity before completing certain requests.

14. European Economic Area Residents

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation and applicable national data protection laws.

You also have the right to lodge a complaint with the data protection authority in the country where you live, work or believe a violation occurred.

We encourage you to contact us first if you have concerns so that we can attempt to resolve them.

15. United Kingdom Residents

If you are located in the United Kingdom, you may exercise rights available under UK data protection law.

You also have the right to raise a concern with the UK Information Commissioner’s Office where applicable.

16. Residents of Other Countries

Privacy and consumer laws differ between jurisdictions.

If local law gives you additional privacy rights that apply to Zwintee, you may contact us at contact@zwintee.com to exercise those rights.

17. Security

We use reasonable technical and organisational measures intended to protect personal information against:

• Unauthorised access.
• Loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials confidential and should contact us if they believe their account has been compromised.

18. Children’s Privacy

Zwintee is not intended to collect personal information directly from young children.

Our products may be purchased as gifts for children or younger football supporters, but purchases should be made by individuals legally capable of entering into the relevant transaction.

If you believe a child has provided personal information to us improperly, contact contact@zwintee.com so that we can review and, where appropriate, delete the information.

19. Third-Party Websites

Our website may contain links to third-party websites or services.

Zwintee is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external service before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy when:

• Our services change.
• We introduce new technologies or providers.
• Our data-processing practices change.
• Applicable laws or regulatory requirements change.

The latest version will be published on this page with an updated “Last updated” date.

Where legally required, we will provide additional notice of material changes.

21. Contact Us

For questions about this Privacy Policy, our handling of personal information or a privacy-rights request, contact:

Zwintee

Email: contact@zwintee.com